How long do I have to return an item?
You have 30 calendar days from the date your package was delivered to request a return. The 30-day period includes weekends and holidays.
What condition must the item be in?
We happily accept returns for any reason as long as the item is in its original, unused condition with all original packaging, tags, and accessories intact. Please try on apparel or inspect gear indoors before heading out into the field. If you receive an item that is defective, damaged in transit, or not what you ordered, we will take it back regardless of condition – just get in touch with our support team immediately.
Are there any fees?
No. We provide free returns with no restocking fees, no return shipping charges, and no hidden deductions. We will issue a prepaid return label for all eligible returns from within the contiguous United States.
How do I start a return?
Email us at info@camper.pics with your order number and the reason for the return. Our team will reply with a prepaid return shipping label and easy-to-follow instructions. Do not ship items back without first obtaining a return authorization from our team.
Where do I send returns?
All returns must be mailed to our physical warehouse address:
Camper Pics Returns
3527 Bob Billa St
San Antonio, TX 78223
United States
When will I get my refund?
Once your return package is delivered back to our San Antonio facility, we inspect the item and process your refund within 1–2 business days. The time it takes for the funds to appear in your account depends on your financial institution – typically 7–10 business days from the day we initiate the refund. Refunds are always issued to the original payment method used for the purchase. You will receive an email notification the moment we process your refund on our end.
Exchanges
If you need a different size or color, we recommend returning the original item for a full refund and placing a new order for the replacement. This is the fastest way to secure the variant you want while inventory is still available.